Job title: Telecaller
| Department | [Department] |
|---|---|
| Location | [City, State / Remote] |
| Employment type | [Full-time / Part-time / Contract] |
| Reports to | [Manager's job title] |
Job summary
We are seeking to hire a talented telecaller representative who will help us boost our sales by reaching out to potential and existing clients. As a telecaller representative, you will be responsible for reaching out to potential customers for closing the deals and resolving the queries of the current customers.
The ideal candidate will have excellent communication skills and ability to comprehend complex information in simple language to pursue the candidates. Prior experience in managing customer relations is a plus.
Key responsibilities
- Engage with the potential and existing customers to inform about the product or services offered
- Assess the needs and requirements of customer
- Handle the grievances of the customer and offer advice to resolve them
- Keep records of the sales phone calls and note useful information
- Pitch the services directly to the potential customers
- Store and update the customer information in the database
Skills required
- High school graduate or equivalent
- Prior experience in telesale representative or customer service executive
- Impeccable communication and interpersonal skills
- Relevant knowledge of MS office and telephone systems
- Ability to provide information about product and services in an easy-to-understand manner
- Solid negotiation skills and ability to resolve grievances
- Ability to manage multiple tasks and meet sales targets
What we offer
- [Salary range]
- [Health insurance and other benefits]
- [Paid leave and holidays]
- [Learning and growth opportunities]
About the company
[Two or three lines about your company: what you do, your mission and what it is like to work with you]
How to apply
Send your resume to [email address] or apply at [careers page link].
Replace the parts in [brackets] with your own details before posting.
