The future of HR is here! Launching Zimyo 3.0 (powered by Agentic AI)
Days
Hours
Minutes
Seconds
Zimyo’s helpdesk AI agent resolves payslip, leave, policy and letter requests on its own — pulling answers from live HRMS data and taking the actions a helpdesk executive would. Your team only sees the tickets that genuinely need a human.
Native to Zimyo HRMS — no integration project
Answers & acts from live employee data
ISO certified · GDPR-aligned data practices
One agent understands intent, reads live data, takes the action, and escalates only what truly needs a human.
In plain language
Not a stale copy
Fetch · apply · generate
Only when needed
Every resolution learns
organizations run on Zimyo
of HR tickets are routine, repeat queries
typical resolution for L1 queries
integrations — it lives in the HRMS
Most helpdesk tickets aren’t problems. They’re questions the system already knows the answer to — asked one ping at a time.
Payslip requests spike after payroll, leave questions before holidays. Your team answers the same twenty queries on loop while real work waits.
A ticket is raised, categorized, assigned and queued — for information sitting in the HRMS the whole time. Slow answers read as an HR team that doesn’t care.
Most HR chatbots answer from a static FAQ. They can tell an employee where to find a payslip — they can’t fetch it. So the ticket gets raised anyway.
“Where’s my payslip?” “How many leaves do I have?” “I need an address-proof letter.” No forms, no category dropdowns, no exact keywords — the agent understands intent, not just phrasing.
Because it lives inside the Zimyo HRMS, the agent checks the actual leave balance, the actual payroll record, the actual policy document. No sync lag, no stale answer.
Fetches the payslip. Applies the leave. Generates the letter. Checks reimbursement status — the actions a helpdesk executive would take, completed in seconds, within each employee’s permissions.
When a query needs a human — a grievance, a payroll dispute, a policy exception — the agent raises the ticket, routes it by your rules, and attaches the conversation and employee context.
Resolved tickets, updated policies and new FAQs feed back into what the agent knows. The queries it deflects grow month over month — and your dashboard shows which ones.
Every routine, high-volume query — resolved end to end, without a nudge.
Leave balances, attendance, payslips, reimbursement status — answered from the system of record, in seconds.
Applies leave, sends payslips, generates HR letters, raises requests — instead of pointing employees to a menu.
Categorizes every ticket — HR, payroll, IT, admin — and assigns it by your existing rules and subcategories.
Every answer respects role-based access. Employees see their own data — nothing more, ever.
Complex cases reach the right human with the full conversation attached — no cold starts, no repeat explanations.
Grievances and sensitive matters skip small talk and go straight into your secure case-management flow.
Tracks response and resolution SLAs on escalated tickets, and nudges owners before deadlines slip.
See what employees ask, what the agent resolves, and where policy gaps create repeat tickets.
Standalone helpdesk agents spend months on integration — connecting to your HRMS, syncing your knowledge base, mapping permissions. Zimyo’s agent skips all of it, because the HRMS is home.
Weeks of integration before the first answer
Answers from synced copies that lag reality
Permissions rebuilt in a second system
Connectors that break when an API changes
Zero integration — agent and data share one system
Answers from live records: actual balance, actual payslip
Inherits Zimyo’s role-based permissions automatically
Your helpdesk, categories & SLAs stay exactly as set
Routine questions stop being tickets, and your team gets its time back.
Routine queries resolve in the time it takes to type them — around the clock, including payroll week.
The repetitive layer is absorbed before a ticket exists. What’s left is work worth a human’s time.
No separate agent platform to buy, integrate, secure and maintain — it’s part of the HRMS you already run.
Deflection analytics show which policies confuse people and which processes generate repeat queries.
Software that resolves employee queries autonomously instead of just logging them as tickets. It understands what an employee is asking, pulls the answer from live HR data — leave balances, payslips, policies, attendance — and either resolves the request itself or routes it to the right person with full context. Zimyo’s agent runs natively inside the HRMS, so it works from the system of record, not a copy.
A chatbot answers from a script or knowledge base. An agent takes action — it can fetch a payslip, check a live leave balance, generate an HR letter, raise and route a ticket, and follow SLA timers, the same actions a helpdesk executive would take, in seconds.
No. The agent is native to the Zimyo HRMS. Employee records, payroll, leave balances, attendance, documents and policies are already in the same system — no integration project, no data sync, no connector to maintain.
Routine, high-volume queries: leave balance and application, payslip and tax-sheet access, attendance and regularization status, policy questions, HR letters like address proof or employment verification, reimbursement status and helpdesk FAQs — the large majority of ticket volume.
It escalates like a good teammate — creates a ticket, categorizes it, assigns it by your routing rules, and attaches the full conversation plus employee context so the resolver starts with everything they need.
Yes. Your existing Zimyo helpdesk — categories, subcategories, assignment rules, SLA timers and dashboards — stays in place. The agent sits in front and resolves what it can, so only genuine cases reach your team.
It respects the same role-based permissions as the rest of Zimyo. Employees see only their own data, and grievances follow your confidential case-management workflow. Zimyo is ISO certified, with GDPR-aligned data practices.
Employees reach the agent from the Zimyo web portal and mobile app — the same places they mark attendance, apply for leave and view payslips. No new app to install.
Because the agent is native to the HRMS, there’s no multi-week integration phase. Existing customers enable it on their current setup; new customers deploy it as part of standard implementation.
See the helpdesk agent resolve real queries on your own data — live, in a 30-minute demo.
