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Employee Helpdesk Software

Understand and resolve employee issues quickly and boost their satisfaction level with the best Helpdesk Management Software.

Trusted by 2000+ customers

Ensure quick response on your employees' query with automated helpdesk ticketing system.

Insights & Reports in Helpdesk Software

Configure the issues and queries with the help of all historical data and activities

Gain insights on the grievances of the employees with automated reports. Maintain and store historical records of all doubts to improve your processes.

Insights & Reports
Raise a tickets

Raise a ticket in Helpdesk Ticketing Software

Streamline and structure the communication between employees and support teams

Let employees raise their doubts and queries in a single click. Turn emails into tickets, assign tickets to the right person, customize the support forms, all at one place with employee help desk software.

Configure Helpdesk Category in Employee Helpdesk

Capture issues easily by specifying and organizing the categories in advance

Define which query or request will be assigned to which team member. Categorize queries based on different functions like HR, Finance, Tech queries, etc.

Helpdesk category

Helpdesk FAQ in Employee Helpdesk Software

Save time and build trust by providing pre-defined solutions to basic queries

Create and answer FAQs as per employee requirements or as per the predefined categories. Provide a deeper understanding of your product to customers.

Automated Ticketing System in Helpdesk Ticketing Software

Streamline and automate repetitive tasks to provide solutions quickly and systematically

Assign tickets, track response time, give an analytical view of assigned, pending, or unresolved tickets by creating predefined workflows. Monitor the time taken to resolve a query.

Workflows & TATs

Driving Impactful Business Growth with a Powerful Suite of Products

Core HR Zimyo HRMS
Automate HR operations on the go

Eliminate paperwork, simplify employee management, track employee data, and streamline all HR tasks.

Month wise distribution
Employee self service Zimyo
Elevate employee experience

Allow employees to manage personal information, access company policies and do much more.

Celebration Zimyo
My leaves
Timesheet Dashboard
Optimize work hours & project timelines

Allocate resources judiciously and maximize operational efficiency while ensuring precise billing

Employee involve in the project
Engagement software Zimyo
Foster a positive work environment

Build a culture of communication and engage employees through one-on-one chat, group chat, surveys, polls, and more.

chat Zimyo
top performance management software
Drive a culture of high performance

Track employee progress, provide real-time feedbacks, and build growth-oriented teams.

Designaion wise projection
Applicant Tracking System Zimyo
Hire 5x faster

Allocate resources judiciously and maximize operational efficiency while ensuring precise billing

time to hire
Payroll software zimyo
Run payroll in just 5 clicks

Process error-free payroll and disburse employees’ pay on time, anywhere, any device.

Gross Pay Distribution
Product Dashboard Zimyo
Real-time analytics
Consolidate key metrics and KPIs in a visually intuitive manner while streamlining and data representation.
Retention Rate
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Testimonials & Achievements

high performer mid market
momentum leader
highest user adoption

Frequently Asked Questions

The employee help desk software is an internal tool under HRMS designed to manage the support request and inquiries of the users. It provides a platform for employees to submit their grievances, questions or ask for support. In return, the support team can track, prioritize, and resolve those issues.

The employee help desk software can benefit organizations in several ways. Firstly, it assists in improving communication and collaboration among the employees and the management. Secondly, it enhances the resolution time for employee issues by allowing employees to raise tickets regarding their grievances. Lastly, it helps to enhance employee experience as they can resolve their queries with the help desk ticketing system.

The employee help desk ticketing software offers a number of helpful features to resolve employee’s queries quickly and efficiently. Some common features of the help desk management system include an automated ticketing system, help desk category configuration, self-service portals, customizable workflows, analytics and reporting, and more.

Yes, the admin can configure frequently asked questions and their answers in the portal. The employees can access these FAQs to find solutions to their queries.

Yes, our helpdesk ticketing system provides reporting and analytics. These features allow organizations to gain real-time insights into employee’s grievances and make informed decisions. Additionally, it also helps HR to identify areas of improvement and enhance employee experience by analyzing reports.

The employee help desk software offers intuitive interfaces, easy-to-use ticket management features, and self-service options. Furthermore, we also provide training materials, documentation support, and customer support to assist with implementation and ongoing usage.