Employee Helpdesk Software
Understand and resolve employee issues quickly and boost their satisfaction level with the best Helpdesk Management Software.
- Raise tickets in a single click
- Automated ticket assignment
- Track turnaround time on every query
4.5+ average ratings on global review platforms
Trusted by 2500+ Customers
Businesses that resolve employee queries on Zimyo
Insights & Reports in Helpdesk Software
Configure the issues & queries with historical data
Gain insights on the grievances of the employees with automated reports. Maintain and store historical records of all doubts to improve your processes.
- Real-time insights and analytics
- Build company culture
- Automated strategy reporting
- Boosted productivity
Raise a ticket in Helpdesk Ticketing Software
Streamline communication among employees & support
Let employees raise their doubts and queries in a single click. Turn emails into tickets, assign tickets to the right person, customize the support forms, all at one place with employee help desk software.
- Automated ticket assignment
- Canned responses
- Quick ticket resolution
- Centralized hub for all requests
Configure Helpdesk Category in Employee Helpdesk
Capture issues by specifying the categories in advance
Define which query or request will be assigned to which team member. Categorize queries based on different functions like HR, Finance, Tech queries, etc.
- Mold queries as per requirements
- Branch out categories into subcategories
- Pre define request assignments
- Category - Assets, Sub Category - Laptop accessories
Helpdesk FAQ in Employee Helpdesk Software
Save time by providing pre-defined solutions to queries
Create and answer FAQs as per employee requirements or as per the predefined categories. Provide a deeper understanding of your product to customers.
- Predefined queries and answers
- Quick valuable information
- Let employees dive into details
- Immediate solutions
Automated Ticketing System in Helpdesk Ticketing Software
Automate repetitive tasks to provide solutions quickly
Assign tickets, track response time, give an analytical view of assigned, pending, or unresolved tickets by creating predefined workflows. Monitor the time taken to resolve a query.
- Track employee requests
- Assign tasks in advance
- Monitor turn around time
- Quick solution to employee queries
Every query answered, faster
Better communication
Improve communication and collaboration between employees and management.
Faster resolution
Employees raise tickets for grievances and get answers quicker.
Happier employees
Self-service FAQs and quick fixes improve the employee experience.
Real-time insights
Reports show where grievances come from and what to improve.
Testimonials & Achievements
Modern software for new-age workforce!
Zimyo brings a modern look & feel to HRMS software. I really like their user interface & the fact that it offers all features in one place so you don't need multiple products for your HR needs. You have one product which meets all your needs.
Mr. Sanjiv BajajJoint Chairman & Managing Director, Bajaj Capital
What is employee help desk software?
The employee help desk software is an internal tool under HRMS designed to manage the support request and inquiries of the users. It provides a platform for employees to submit their grievances, questions or ask for support. In return, the support team can track, prioritize, and resolve those issues.
How can employee help desk software benefit my organization?
The employee help desk software can benefit organizations in several ways. Firstly, it assists in improving communication and collaboration among the employees and the management. Secondly, it enhances the resolution time for employee issues by allowing employees to raise tickets regarding their grievances. Lastly, it helps to enhance employee experience as they can resolve their queries with the help desk ticketing system.
What features does the employee help desk software offer?
The employee help desk ticketing software offers a number of helpful features to resolve employee's queries quickly and efficiently. Some common features of the help desk management system include an automated ticketing system, help desk category configuration, self-service portals, customizable workflows, analytics and reporting, and more.
Can employees find answers to common questions without submitting a support ticket?
Yes, the admin can configure frequently asked questions and their answers in the portal. The employees can access these FAQs to find solutions to their queries.
Can the employee helpdesk software generate reports and analytics?
Yes, our helpdesk ticketing system provides reporting and analytics. These features allow organizations to gain real-time insights into employee's grievances and make informed decisions. Additionally, it also helps HR to identify areas of improvement and enhance employee experience by analyzing reports.
How user-friendly is the employee helpdesk software, and what training or support is provided for implementation and ongoing usage?
The employee help desk software offers intuitive interfaces, easy-to-use ticket management features, and self-service options. Furthermore, we also provide training materials, documentation support, and customer support to assist with implementation and ongoing usage.
Take control of all your HR operations and experience the difference!
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- 60+ modules
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