Job title: Relationship Manager
| Department | [Department] |
|---|---|
| Location | [City, State / Remote] |
| Employment type | [Full-time / Part-time / Contract] |
| Reports to | [Manager's job title] |
Job summary
We are looking for an experienced relationship manager to build a strong relationship with our clients. As a relationship manager, you will communicate with our customer in a professional and courteous manner and resolve their issues and complaints. In addition, you will help maintain our company's positive image. If you have previous experience of communicating with clients and handling the team, we would love to meet you.
Key responsibilities
- Ensure company's positive image by maintaining good relationships with clients
- Develop detailed knowledge about company's product and services
- Ensure customer satisfaction by resolving their complaints
- Identify opportunities for upselling or cross-selling services
- Identify customer's needs and provide solution accordingly
- Aim to reduce the churn rates and renew contracts of the clients
Skills required
- Bachelor's degree in business administration, communication, or similar field
- Previous experience as a customer service executive or similar role
- Excellent communication and problem-solving skills
- Hand-on-experience in MS Office and CRM software
- Ability to foster good relationship with customers
- Leadership and team-management skills
What we offer
- [Salary range]
- [Health insurance and other benefits]
- [Paid leave and holidays]
- [Learning and growth opportunities]
About the company
[Two or three lines about your company: what you do, your mission and what it is like to work with you]
How to apply
Send your resume to [email address] or apply at [careers page link].
Replace the parts in [brackets] with your own details before posting.
