The full form of KRA is Key responsibility Areas. It describes the areas where employees are responsible for a specific task or element of the job. In simple words, KRAs help define an employee’s job roles and responsibilities within a company. Having KRAs can help in setting measurable goals for employees and hold them accountable for certain tasks. Implementing KRAs can help to improve communication and productivity in a number of ways.
There is a specific method to write KRA. Such method is described using certain key pointers:
There are many benefits to KRA performance for employees. Here are some of them:
Some examples of KRAs are described below:
KRA examples might include such measures as the number of calls made per hour by a customer service representative; the rate at which a salesperson responds to emails; the average time it takes to complete a task.
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