Total Quality Management | Meaning and Definition

What is TQM? 

Total Quality Management (TQM) is a concept based on the notion that a strategic and long success for a firm can be achieved by having all of its members, from entry-level employees to top executives, focus on increasing quality and, as a result, delivering customer satisfaction.

Organizations must focus on continual improvement under total quality management. Rather than focusing on short-term cash advantages, it focuses on long-term process improvements.

Advantages Of TQM

  •   Employees’ negative and non-participative mindsets are the largest roadblocks to the organization’s success, growth, and development. By establishing good work culture and effective teamwork, total quality management focuses on generating attitudinal changes and improvements in job performance. It offers fantastic prospects for self-development and increases employee enthusiasm for their work.
  •   Every company strives to boost profitability by increasing productivity and lowering costs. Quality improvement teams are formed under total quality management to minimize waste and inefficiency by implementing a systematic strategy. Such initiatives are beneficial to the organization’s cost-effectiveness and safety.
  •   TQM approaches are extremely beneficial in gaining a better knowledge of the competition as well as establishing a winning strategy. Due to the obvious fierce competition, many businesses’ survival has become a critical concern. TQM aids in the comprehension of both consumers and markets. It allows the company to keep up with the competition by implementing TQM procedures.