Grievance | Meaning and Definition

What is Grievance?

In an organization, if an employee raises a complaint or grievance, it should be taken out seriously whether or not it is valid or invalid. This is because it could have a negative impact on the organization.

An employee grievance is an issue or complaint, or problem that an employee face in their work environment or with the peoples they work with, or even with the management too. Any issues that made them feel very low and dissatisfied are said to be a grievance. The employees believe that this situation that happened right now is certainly unfair to them.

A workplace grievance, maybe

  • Mocking an employee or, to the worst, bullying them.
  • Too much work pressure is given on an employee.
  • Poor or worst working environment conditions in the workplace.
  • The pay issues faced by an employee.

What is a grievance redressal?

Grievance redressal is a system used in India and is a governance-related process to cover the receipt and processing of issues or complaints from employees in an organization. In short, the action taken by the organization for an issue raised by an employee in order to avail them of the services more effectively.

How to raise an employee grievance?

The employee who prefers raising a grievance should first write to whoever is most appropriate to share the grievance with (i.e.) an employer, HR, or higher-level management.

The grievance letter format or email format should include:

  • What is the cause of the grievance?
  • Provide the evidence (i.e.) a payslip or a contract letter.
  • What action has to be taken by their employer?