How Does ESS Help in Managing Payroll Issues?

Employee Self-Service or, ESS is a feature that is found within the Human Resource Management Systems or, Hr software that helps to increase the efficiency in an organization, reducing the workload on the HR department, reducing paperwork, organizing employee information and managing payroll and payslips or salary slips along with other benefits.

Employee Self-Service is one of the most important technological innovations and companies across the sectors like BFSI, Fintech, Healthcare, Retail, Education, etc, are taking complete benefits of ESS portals. An online ESS portal is convenient for the employees as they don’t have to be dependent on the HR department for small things.

How Does ESS help in Managing Payroll Issues?

Employee Self-Service Portal comes with individual login access for every employee of the organization. One thing that is most important for the employees is their payslip and tax-related information. Employee Self-Service creates transparency between the employers and employees and is available 24×7. An ESS help in managing payroll issues in the following ways:

View, Access, or Print Salary slips and other HR letters Anytime You Want:

Even though an employee receives a salary slip from the organization every month, it is prone to be lost easily. An online Employee Self-Service Portal or app allows easy and quick access to this salary slip or payslip whenever they want. Today, employees need their payslip information for a variety of works like opening a bank account, applying for credit cards, processing loans, visas, and many more. Having an individual login and easy online access to the ESS portal helps to resolve the problem of requesting the HR department to process the copy of the payslip which is a lengthy process. Not only the need payslip can be fulfilled with the ESS portal but also, other necessary documents like the offer letters, appointment letters, increment letters are easily available to the employees of an organization.

Publish Timesheets and Maintain Attendance

A payroll manager needs to be sure and certain that, every employee of the organization receives his salary on time. This also means that attendance and timesheets need to be free of any error. With an Employee Self-Service Portal in place, employees can record their shift timings in the timesheets present online. This is done regularly which also means that abundant paperwork and inaccuracy of the records are reduced to a great extent. Through this, the employees can also easily monitor the number of sick leave, annual leave, and vacation days they have used or they are yet to use. With the help of these data and payroll software, the manager can abide by the companies policies and process the payroll on an error-free and accurate day without any further delay.

Updated Employee Data

There is a possibility that the employees don’t fill their employment forms accurately or sometimes, it happens that they forget to update their details like residential address, phone numbers, bank details, etc. This makes the organization’s information with regards to an employee outdated. An ESS portal allows employees to update the above-mentioned information on their own without having to schedule interaction with the HR executives. Employees can update their information on an instant basis. By giving this power of declaration to the employees, they can manage their tax declarations and make sure that it is right and accurate.

Grievance Management

Employee Self-Service also helps to manage the grievances of the employees of an organization. Any grievances in the minds of the employees are no longer needed to be taken to the HR or Payroll teams. This helps the employees to save their time and makes ESS portals user-friendly. Grievances of the employees are resolved over the mail quickly giving them a better employee experience.

Benefits of ESS for your Organization

  • It reduces the time spent on various administrative duties because it organizes all the information with regards to employees, benefits, payroll, attendance, training, and other information in one centralized hub.
  • If incase, your employees want to see benefits information or how much PTO they have in hand right now, they just have to log in to the ESS portal and every detail related to their employment can be found there.
  • An Employee self-service streamlines the process by providing 24/7 access to employees which keeps all their details at the fingertips and will enable them to access their information as and when required.


In conclusion, Employee Self-Service portals enable automation and digitalization of process that is repetitive and consumes a lot of time. Besides, it also makes the communication process between the employees and the HR department more transparent and enables great coordination between the two.

Also Read: Why should you incorporate employee self-service in your HRMS software?

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