Employee grievance redressal is a system to understand grievances and help employees communicate their concerns to upper management. The address system helps to resolve grievances in a professional and orderly manner between the involved parties.
If employee grievances are not adequately addressed, they might feel side-lined or that they’re not being taken seriously. It is imperative to avoid this for the greater peace of the company.
Steps of a sound employee redressal system
The employee should file a complaint to the grievance redressal committee by mail or submit a ticket. The complaint should then go to the relevant manager or supervisor.
The manager should collect the relevant information about the incident and formulate a plan of action. The data can include a history of the employee’s grievances, the nature of the grievance, and whether other employees have also raised the grievance.
The employee grievance committee should decide on the appropriate course of action depending on company policy. A good decision should address the concerns of the aggrieved parties while limiting the possibility of a similar incident occurring in the future.