Inside Sales Manager

An Inside Sales Manager leads a team of sales professionals focused on remote selling, lead generation, and customer engagement. This role is critical for driving revenue growth by converting leads into opportunities and nurturing customer relationships via phone, email, and digital channels.

Below is a reference JD template which can be customized and posted on different job portals:

Job Title: Inside Sales Manager

Location: [City, State] / [Remote/Hybrid/On-site]

Department: Sales / Business Development

Reports To: Head of Sales / Sales Director

Employment Type: [Full-Time/Part-Time/Contract]

About Us

[Write a short paragraph about your company—its mission, products/services, culture, and what makes it a great place to work.]

Job Overview

We are seeking a dynamic and target-driven Inside Sales Manager to lead our internal sales team. The ideal candidate will be responsible for setting sales goals, managing pipelines, mentoring team members, and implementing strategies to achieve revenue targets. Strong communication, data-driven decision-making, and leadership skills are key for success in this role.

Key Responsibilities

Lead and manage the inside sales team to meet or exceed sales targets.

Develop and implement effective sales strategies, workflows, and scripts.

Assign and monitor team KPIs such as lead conversion, call activity, and closure rate.

Use CRM tools to manage and analyze lead pipelines and sales performance.

Coach team members on best practices for outreach, pitching, objection handling, and deal closure.

Collaborate with marketing to ensure lead quality and alignment with campaigns.

Conduct regular sales reviews, pipeline meetings, and performance evaluations.

Ensure high levels of customer satisfaction through timely follow-up and support.

Recruit, train, and onboard new inside sales executives.

Report sales metrics and forecasts to senior management.

Required Skills and Qualifications

Required Skills and Qualifications

Bachelor’s degree in Business, Marketing, or a related field.

4–6 years of inside sales or telesales experience, including at least 1–2 years in a leadership role.

Strong knowledge of B2B sales, lead nurturing, and digital outreach strategies.

Proficiency with CRM systems (e.g., Salesforce, HubSpot, Zoho).

Excellent verbal and written communication skills.

Ability to analyze data and make strategic decisions.

Team management and coaching experience.

Preferred Qualifications

Experience in SaaS, IT services, or HR tech sales.

Understanding of consultative selling and solution-based selling models.

Knowledge of sales automation tools and dialers.

Prior experience in a high-growth startup or scale-up environment.

What We Offer

Competitive base salary with incentive/commission structure.

Supportive, fast-paced, and collaborative work environment.

Training programs and learning opportunities for career growth.

Performance recognition and team-building events.

Flexible work models depending on role and location.

Application Process:

Please submit your resume and cover letter to [Email/Job Portal Link].

FAQs:

What does an Inside Sales Manager do?

They manage a team of sales reps focused on remote selling, lead conversion, and pipeline development via phone, email, and CRM tools.

Is this a field sales role?

No, this role primarily involves inside or remote sales, without regular in-person meetings or client visits.

What qualifications are needed for this role?

A bachelor’s degree and 4–6 years of experience in sales, with 1–2 years of team leadership experience in inside or tele sales.

What tools should an Inside Sales Manager know?

CRM software (Salesforce, Zoho, HubSpot), Excel, and sales automation platforms like Outplay, Freshsales, or Salesloft.

How does this role differ from a Sales Manager?

Inside Sales Managers focus on remote selling channels and lead conversion, while Sales Managers may also oversee field reps and in-person strategies.

Which industries commonly hire Inside Sales Managers?

SaaS, IT services, HR tech, edtech, fintech, and B2B product/service companies.

What’s the career path after this role?

Potential roles include Regional Sales Manager, Sales Director, VP of Sales, or Business Head depending on performance and experience.