Product Subscriptions:
If, within the first 30 days of your initial payment, you find that our services do not meet your expectations, please contact us. We will make every effort to resolve your concerns. If you are still not satisfied after our review, we will provide a full refund for your purchase and either downgrade your account to the free plan for the respective product or suspend your account.
After the initial 30-day period, if at any point during your contract we remove, disrupt, or discontinue a feature or functionality that was available at the time of your subscription, you should notify us immediately. If we are unable to resolve the issue within a reasonable timeframe to your satisfaction, we will offer a pro-rated refund for the remaining duration of your contract.
Auto-Renewal:
All subscriptions are set to automatically renew unless you cancel the service. Prior to each renewal, you will receive an email notification detailing the services included and the amount that will be charged. In the event of any material breach on our part, you may choose to terminate the service by providing 30 days’ notice, provided the breach remains unresolved after the notice period. For any other cancellation, a 60-day notice must be provided.
Please note that refund requests (whether full or pro-rated) will not be accepted if your access to Zimyo products or services has been suspended or terminated due to a violation of our Terms of Service.
For more queries, please e-mail support@zimyo.com
