Front Office Manager | Job Description Template

To handle our reception area, we’re seeking a Front Office Manager. You will serve as our company’s “face” and guarantee that guests are greeted warmly. You’ll also be in charge of organizing all front-desk activities, such as phone calls, reservations, and guest services. 

To supervise and lead our staff as a front office manager, you must have a nice demeanor as well as a proactive professional approach. Our ideal applicant can effectively handle customer concerns and has a strong customer service philosophy. 

Finally, you should be able to ensure that our front desk serves our clients with professional and polite service.

Company Address 

(…………….)

Educational Qualifications

• A high school diploma is required; extra qualification is preferred.
• Work experience as a Front Desk Manager or Receptionist is required. 

Skills Required for the job

• Working knowledge of office equipments (e.g. fax machines and printers) 
• Customer service, office administration, and basic bookkeeping processes are all essential skills. 
• English fluency is required (oral and written) 
• Excellent communication and people abilities Solid understanding of MS Office, particularly Excel and Word 
• Good multitasking and organizing skills 
• Skills in problem-solving 

Job Responsibilities

• Ensure that the front desk is clean and well-stocked with the required stationery and materials (e.g. pens, forms and informative leaflets) 
• Receptionists, security guards, and contact center representatives are among the office personnel who need to be trained, supervised, and supported. 
• Organize your shifts 
• Ensure that customer assistance is provided in a timely and correct manner. 
• Handle consumer concerns and particular requests. 
• Identify and solve problems in an emergency. 
• Keep an eye on inventory and place orders for office supplies. 
• Ensure that mail is distributed properly. 
• Maintain accurate records of office expenses and charges by preparing and monitoring an office budget. 
• Ascertain that the company’s rules and security needs are adhered to.

Company Offerings

Salary- (…..) 

Other Benefits- (….)