Understand and resolve employee issues at once and boost their satisfaction level. Ensure quick response on your employees' query with automated ticketing system.
The automated and self generating reports along with a complete dashboard view helps in making decisions as all data is at a unified place.Â
Administer all support related issues and queries at an interconnected location. Turn emails into tickets, assign tickets to the right person automatically, tailor the support forms, etc.
Define which query or request will be assigned to which team member. Segregate function wise like HR, Finance, Tech queries, etc. Break the categories further into sub-categories.
Create and answer FAQs as per employee requirements or as per the predefined categories. Provide a deeper understanding of your product to customers.
Assign tickets, track response time, give an analytical view of assigned, pending, or unresolved tickets by creating predefined workflows. Monitor the time taken to resolve a query.
Guide your users on every step and go the extra mile for them by providing quick solutions to queries.
